Refund Policy
At ASR Media Pro, we are committed to providing high-quality digital marketing services, consulting, and training with professionalism, integrity, and results-focused intent. Due to the nature of our work—being digital, strategy-based, and performance-driven—our refund policy is outlined below to ensure complete clarity and mutual understanding.
Digital Nature of Services – No Refunds Once Work Begins
All services provided by ASR Media Pro are digital in nature (including but not limited to advertising strategy, campaign execution, landing page builds, funnel development, creative design, copywriting, marketing automation, consulting, and training).
Because our services involve significant time, intellectual property, expertise, and platform-dependent actions, we do not offer refunds once work has commenced—whether partially or fully delivered.
Conditional Refunds – Deliverables Not Met Due to Our Fault
We do, however, acknowledge that errors or miscommunication may occasionally occur. If the specific deliverables outlined in the mutually agreed scope of work (SOW) or contract are not met due to an error or omission on our part, you may be eligible for a refund or adjustment.
In such cases:
- The issue must be reported within 7 calendar days of project delivery.
- You must clearly specify which agreed deliverables were not fulfilled.
- We will internally verify if the failure was due to our oversight.
If it is determined that ASR Media Pro was at fault and the issue cannot be resolved satisfactorily through revision, a partial or full refund may be issued at our sole discretion.
No Refunds for Client-Side Delays or Dependencies
Our work often relies on inputs, assets, approvals, and access provided by you, the client. Therefore, we are not responsible for delays or underperformance caused by:
- Delayed feedback, approvals, or communication
- Incomplete intake forms or missing brand assets
- Payment delays or platform access not granted in time
- Unavailability of the client or point of contact
In such cases, no refund will be provided under any circumstances—even if the project is delayed or paused.
No Refunds for Results-Based or Performance Expectations
Digital marketing, advertising, and training are outcome-influencing services, not guaranteed outcomes. The performance of ads on platforms such as Meta (Facebook), Google, YouTube, Instagram, LinkedIn, etc. is influenced by a variety of external and algorithmic factors beyond our control.
We make no performance guarantees, including:
- Number of leads, sales, or conversions
- ROAS (Return on Ad Spend)
- Rankings, engagement, click-through rates, or revenue
Making fixed or assured claims on digital marketing returns is not only unethical and misleading, but also prohibited by advertising platforms and regulatory bodies. We do not engage in such practices—and advise caution with any agency or freelancer who does.
Therefore, ASR Media Pro does not offer refunds based on campaign performance or result-based dissatisfaction.
Training & Consulting Services
Due to the instant and irrevocable access provided to training materials, private coaching, and/or consulting strategy, we do not offer refunds on any training program, digital course, webinar, workshop, or one-on-one consultation, unless explicitly stated at the point of purchase.
Billing Disputes & Chargebacks
We strongly advise clients to reach out to our team first at [insert email] in case of any concerns regarding billing, performance, or deliverables.
Initiating unwarranted chargebacks or disputes without first allowing us an opportunity to resolve the issue may be considered a breach of terms and may result in:
- Termination of services without notice
- Legal recovery of owed amounts, if applicable
- Removal of access to any ASR Media Pro resources, materials, or community spaces
By Working with Us, You Acknowledge and Agree That:
- You have read and fully understood this refund policy
- You will not hold ASR Media Pro responsible for performance-based dissatisfaction that stems from external factors, platform algorithms, or incomplete inputs
- You are entering a service relationship that involves shared responsibility, and not a guaranteed-return contract
Contact Us
If you have any questions regarding our Refund Policy or wish to raise a concern, please reach out to us at:
📧 support@asrmediapro.com
🕐 We aim to respond within 1–2 business days.
ASR Media Pro reserves the right to update or modify this policy at any time without prior notice. It is the client’s responsibility to review the latest version prior to entering into any agreement.
