At ASR Media Pro, we are committed to providing high-quality digital marketing services, consulting, and training with professionalism, integrity, and a results-focused intent. Due to the nature of our work—being digital, strategy-based, and performance-driven—our refund policy is outlined below to ensure complete clarity and mutual understanding.
Please review the specific offer and refund terms presented at the point of purchase before enrolling in a course, program, or service.
Digital Nature of Services — No Refunds Once Work Begins
All services provided by ASR Media Pro are digital in nature, including but not limited to advertising strategy, campaign execution, landing page builds, funnel development, creative design, copywriting, marketing automation, consulting, and training.
Because our services involve significant time, intellectual property, expertise, and platform-dependent actions, we do not offer refunds once work has commenced—whether the work has been partially or fully delivered.
Conditional Refunds — Deliverables Not Met Due to Our Fault
We acknowledge that errors or miscommunication may occasionally occur. If the specific deliverables outlined in the mutually agreed scope of work (SOW) or contract are not met due to an error or omission on our part, you may be eligible for a refund or adjustment.
In such cases:
- The issue must be reported within 7 calendar days of project delivery.
- You must clearly specify which agreed deliverables were not fulfilled.
- We will internally verify whether the failure was due to our oversight.
If it is determined that ASR Media Pro was at fault and the issue cannot be resolved satisfactorily through revision, a partial or full refund may be issued at our sole discretion.
No Refunds for Client-Side Delays or Dependencies
Our work often relies on inputs, assets, approvals, and access provided by you, the client. Therefore, we are not responsible for delays or underperformance caused by:
- Delayed feedback, approvals, or communication
- Incomplete intake forms or missing brand assets
- Payment delays or platform access not granted in time
- Unavailability of the client or point of contact
In such cases, no refund will be provided—even if the project is delayed or paused.
No Refunds for Results-Based or Performance Expectations
Digital marketing, advertising, and training are outcome-influencing services, not guaranteed outcomes. The performance of ads on platforms such as Meta (Facebook), Google, YouTube, Instagram, and LinkedIn is influenced by a variety of external and algorithmic factors beyond our control.
We make no performance guarantees, including:
- Number of leads, sales, or conversions
- ROAS (Return on Ad Spend)
- Rankings, engagement, click-through rates, or revenue
Making fixed or assured claims on digital marketing returns is unethical and misleading, and may also be prohibited by advertising platforms and regulatory bodies. We do not engage in such practices and advise caution with any agency or freelancer who does.
Therefore, ASR Media Pro does not offer refunds based on campaign performance or result-based dissatisfaction.
Digital Courses, Programs, Training & Consulting
Because training materials, private coaching, consulting strategy, webinars, and workshops may provide instant and irrevocable access, we do not offer a general refund on any digital course, program, webinar, workshop, training, or one-on-one consultation unless a refund or guarantee is explicitly stated at the point of purchase.
Course-specific refund period: Refund eligibility for a digital course or program is governed by the offer stated for that particular course or program. Depending on the specific offer, the stated refund or guarantee period may range from 30 days to 12 months. Any eligibility conditions, required actions, evidence, request deadlines, exclusions, and refund method shown on the relevant sales page, checkout page, order form, or written agreement form part of that offer and must be satisfied.
If a particular course or program does not expressly include a refund or guarantee at the point of purchase, the purchase is considered final and non-refundable to the extent permitted by applicable law.
Billing Disputes & Chargebacks
We strongly advise clients to reach out to our team first at [email protected] with any concerns regarding billing, performance, or deliverables.
Initiating unwarranted chargebacks or disputes without first allowing us an opportunity to resolve the issue may be considered a breach of terms and may result in:
- Termination of services without notice
- Legal recovery of owed amounts, if applicable
- Removal of access to ASR Media Pro resources, materials, or community spaces
By Working With Us, You Acknowledge and Agree That:
- You have read and fully understood this refund policy.
- You will not hold ASR Media Pro responsible for performance-based dissatisfaction that stems from external factors, platform algorithms, or incomplete inputs.
- You are entering a service relationship that involves shared responsibility and is not a guaranteed-return contract.
Contact Us
If you have any questions about this Refund Policy or wish to raise a concern, please contact us at:
Email: [email protected]
Response time: We aim to respond within 1–2 business days.
Policy Updates
ASR Media Pro reserves the right to update or modify this policy at any time without prior notice. It is the client’s responsibility to review the latest version before entering into any agreement.